Help and support

Get help

Use the portal’s diagnostics and audit history when reporting a problem. Include the time, application name and correlation ID. Do not include passwords, access tokens, private keys or unnecessary personal data. The dedicated support mailbox and staffed escalation schedule are release prerequisites and are not yet verified.

The existing contact is hello@backify.dev. Dedicated support and security mailbox activation must be completed before production launch.

Help center

• Documentation and getting started
• Application authentication
• Billing settings and payment recovery in the portal
• Account settings → Your personal data: export or delete your personal account. Organization owners must first transfer ownership or delete the organization.
• Check the API availability probe

Service levels

No response-time or uptime guarantee is currently published. A signed enterprise SLA must define covered services, measurement, exclusions, incident severity, support hours, response targets, escalation and credits. These commitments require operator approval and staffing before sale.